COMMON QUERIES
You Asked, We Answered
WHAT IS THE DIFFERENCE BETWEEN THE PVD BRASS FINISH SHOWER HEAD AND THE SOLID BRASS SHOWER HEAD?
Our PVD Brass Finish shower heads are made from Stainless Steel with a PVD Brass Coating. PVD stands for Physical Vapor Deposition. This state-of-the-art process creates a molecular bond to the fitting resulting in a very durable finish. We would recommend this shower head if you are after a more refined and consistent look which won't patina overtime.
Our Solid Brass shower heads are made from Solid Brass and will patina. Solid Brass is a very strong and durable material, meaning it is long-lasting, and won't need to be replaced because of rust or corrosion. If you are after a more rustic, rough, organic look we would recommend this shower head.
WHAT IS YOUR RETURN POLICY?
The Reno Project Co does not offer refunds on change of mind purchases once payment is received.
Once you have received your order, please inspect and report any issues within 48 hours of receipt of goods.
The Reno Project Co does not offer refunds due to faulty installation.
WHAT IS YOUR SHIPPING POLICY?
Once payment is received, we have a 3-5 business day handling time on processing and despatching all orders.
We ship Australia Wide via Aramex Couriers from our HQ on the Gold Coast QLD.
Shipping costs | Australia Wide $49.00
Processing time | 3-5 business days
Delivery time | Approximately 3-7 business days
CAN I INSTALL THE SHOWER KIT MYSELF?
Our Outdoor Shower Kits must be assembled and installed by a licensed plumber. A crimping tool is required.
WHY IS THE AURA COLLECTION MORE EXPENSIVE?
Our beautiful AURA Collection includes a Solid Brass shower head within the kit. Solid Brass is one of the most durable, long lasting materials which means it is more expensive. The entire construction of the shower head is made from Solid Brass.
CARE INSTRUCTIONS FOR THE AURA COLLECTION
Copper and Brass are living finishes and will tarnish overtime. We recommend cleaning all parts of the shower regularly with methylated spirits and hot water in a 50:50 mix. Dry with a soft cloth. DO NOT use abrasives, bathroom sprays or cleaner.
You can use “Brasso” if wanting to remove spots or remove patina on the shower head only.
CARE INSTRUCTIONS FOR THE GAIA COLLECTION
Copper and Brass are living finishes and will tarnish overtime. We recommend cleaning the copper pipe regularly with methylated spirits and hot water in a 50:50 mix. Dry with a soft cloth.
SHOWER ROSE: regularly clean with mild soapy water using a micro fibre cloth, in coastal locations, we recommend cleaning 2-3 times per week
do not use abrasives or any other cleaning products.